Returns and Claims
What to do if you want to return or claim an item?
STEP 1
Prepare the following information
Have your order number, name, email address and the reason for return or claim ready.
STEP 2
Fill out the return form
You’ll find the form below on this page. Fill in all required fields and submit it. If you’re filing a claim, don’t forget to attach photos of the defect — we’ll get in touch with the next steps. Do not send the item yet.
STEP 3 (only for returns)
Send the item (if returning)
If you’re returning an item due to incorrect size, please send it to:
U Pergamenky 1511/3, Prague 7 – Holešovice, Czech Republic.
Pack the item carefully and include a printed copy of the return form.
U Pergamenky 1511/3, Prague 7 – Holešovice, Czech Republic.
Pack the item carefully and include a printed copy of the return form.
STEP 4
Request processing
Once we receive the item or photos, we’ll start processing your request. If you're returning an item without giving a reason, please do so within 14 days. Place a new order for the replacement product and we’ll refund the original payment. Claims are processed within 30 days. The item must only be tried on, not worn.
This page serves only as a simplified guide to returns or claims.
Find the complete return policy here.